Due to our items being made to order, there are no returns or exchanges available. Once an item is personalized (embroidered, printed, engraved, etc.), it is permanent and unable to be altered. We cannot provide refunds or exchanges due to not liking your thread color or the wrong size was ordered. Please see size charts for references. Please verify all selections prior to ordering. No changes can be made after an order is submitted.
My item arrived and there is a mistake or damage, what do I do? If an item arrives incorrect or damaged, please contact us within 3 business days delivery at sales@crystalcustomapparel.com
If it is a mistake on our end, we will be happy to remake the item.
Please reach us at sales@crystalcustomapparel.com if you cannot find an answer to your question.
Our minimum order quantity for most printing services is 50 units. However, some products may have a higher minimum order quantity. Please contact us for more information.
Yes, we offer rush printing services for an additional fee. Our team will work to accommodate your deadline and ensure your order is completed on time.
Once an order has been placed, no changes can be made. Please verify all selections, personalization, sizes, etc. prior to checking out.
Our current turnaround time is approximately 15 business days. Business days do not include weekends or holidays.
If an item arrives incorrect or damaged, please contact us within 3 business days of delivery at sales@crystalcustomapparel.com.
If it is a mistake on our end, we will be happy to remake the item.
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